The Finance Company Limited is dedicated to delivering exceptional service. If you have any concerns or are not satisfied with the service you receive, we encourage you to get in touch:
By Email: peter@thefinancecompany.co.nz
Upon receiving your complaint:
We will acknowledge your complaint and provide details of the person handling it, within five working days.
We will respond with a resolution, within ten working days. If the issue is complex and requires more time, we will keep you informed with regular updates.
If we cannot resolve your complaint to your satisfaction, you may contact our approved dispute resolution scheme:
Financial Dispute Resolution Service (FDRS):
DRS
Phone: 0508 337 337
Email: enquiries@fdrs.org.nz
Postal Address: Freepost 231075, PO Box
2272, Wellington 6140